UK Delivery We aim to dispatch all orders within 2 working days by Royal Mail 1st Class. The cost of Post and Packaging is £1.95.All orders within the UK, over £35 in value are delivered free of charge. You will receive an email to confirm that your order has been dispatched. Royal Mail usually state 3-5 days for delivery, however in the event you believe a parcel may have gone missing, please allow up to 10 days for delivery before we would resend a duplicate order in place of a missing one. Please contact us at craftworldinfo@btconnect.com if an order goes missing.
International.
We only ship to European Union(EU) countries and Norway at a fixed cost of £6.00.Please remember that this cost is NOT included or shown when you checkout but is manually added afterwards. There is no free carriage on items to European countries.
Returns and Errors Every effort is made to ensure that your goods arrive in perfect condition, however, in the event that any item should arrive in an unsatisfactory condition the fault or damage should be reported immediately so that a replacement may be sent. Please report any faulty, missing or damaged items to craftworldinfo@btconnect.com
Out of Stock
In the event that part of your order is out of stock we will contact you to see if you wish for the order to be part processed, when the out of stock items become available we shall contact you again to make sure you still require the outstanding item- you will not be charged for p&p on the oustanding item, if this situation should occur.
